Ashley Home Furnishing Ltd - Business Model

Element
Neighbours

Analysis
Residents living close by the stores.
Residents living close by the warehouse.
Other businesses in the vicinity of each store.
People walking by the outside of the stores.
Residents living by the approach roads to the warehouse.

Evaluation
Residents close to the warehouse complain about early morning delivery trucks.
There is some litter outside the stores.
Graffiti does not get removed quickly enough from the walls of stores when it occurs.
One of the streets close to the Southampton store is frequently blocked with delivery trucks.

Strategy
Reduce the number of complaints per year from 30 to 5.
To survey the neighbours to see how relations can be improved.
Inform the neighbours when disruptive changes are to be made to stores.


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