The Deliverables Aspect

The efforts of the organization result in products, services or both.  There are many different types of deliverables, but they can be categorized as follows.

Extracted products - harvested from the environment, such as bulk food, oil, coal, timber and fish.

Manufactured products - comprising finished products, such as cars, washing machines, furniture and food products, or components such as motors, pumps and screws.

Intangibles - related to intellectual property, such as information, computer software, text, designs, or electronically transmitted sound and images.

Services - performed for the benefit of a customer or client, such as providing a meal, designing a logo or lending money.  A service is also often provided in conjunction with a product, such as installing and maintaining it.

The two elements of Deliverables