Ashley Home Furnishing Ltd - Business Model

Element
Attitude to work

Analysis
Most staff are enthusiastic with regard to their work.
There is a low rate of absenteeism.
Staff tend to resist change.
Employees are usually keen to take on extra responsibilities, but only within their immediate job description.
Some staff see customers only as problems.

Evaluation
Staff are more loyal but also more conservative than competitors' staff.
Where changes to working practices are necessary, these are often not explained adequately.
Staff say that they would be more positive if they knew more about the long-term objectives of Ashley's.
Lack of attention to detail by staff often results in errors.

Strategy
Plan to get the staff more flexible with regard to their work.
Give staff experience of working in other departments so that they will appreciate where they fit within Ashley's.
Give staff more incentives for long-term achievements.


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