Technology:






Financial
resources:





Workers:

Reputation
Vision
Customers
Risks and threats
Services
Innovation

Reputation
Vision
Customers
Risks and threats
Services
Innovation

Reputation
Vision
Customers
Risks and threats
Services
Innovation

Does technology affect the organization’s reputation?
How will technology be used to support the vision?
Can technology be used to exploit the customer base?
Can technology be used to reduce risks and threats?
How much do services need up-to-date technology?
How can technology be used to implement change?

What is the cost of improving the reputation?
Is there enough money to support the vision?
What is the cost of supporting customers adequately?
Is enough money spent on minimizing risks and threats?
Are the supporting services starved of funds?
What is the cost to change the organization’s structure?

How do the workers affect the reputation?
Is the workforce enthusiastic about the vision?
Are the workers sufficiently ‘customer oriented’?
Do the workers have a safety conscious culture?
Have workers the skills to provide excellent service?
Are workers involved in the process of change? >>>