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The
Participants Aspect
Participants
are people, groups, or other organizations that are involved with the
organization and have a common interest in it operating successfully.
Each
category of participant has its own vested interests, but a particular person or
group can belong to several categories at the same time and as such may have
conflicting interests. For example a person may be an employee, shareholder and
customer.
The term 'stakeholder' is often used instead of 'participant', particularly by business. This term covers
similar groups but we use the term 'participant' because it is also
appropriate for non-profit organizations such as local government, charities,
social clubs, arts and heritage organizations, etc. as well as being suitable
for businesses.
The nine elements of Participants
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Owners
Managers
Workers
Channel
Customers
Suppliers
Partners
Neighbours
Indirect
participants
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(Or
trustees) - the ultimate bosses
Those
who plan and control
Office and manual workers and part-time staff
Bringing deliverables to the customer or user
The
people who buy or use the products or services
Providers of
goods
and
services
to the organization
Other organizations with which there is cooperation
Those
affected by the behaviour of the organization
Those
who depend on the direct participants
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